- A system that can be easily communicated, monitored and reported, without any customer profile discrimination, through any channel (call center, social media, etc.),
- We will make the necessary improvements and controls to prevent the dissatisfaction conveyed to our clinic from reoccurring,
- We will increase efficiency by identifying areas open to development,
- We will resolve client dissatisfactions with a transparent approach, taking into account legal regulations in our relations with our clients, and we will provide all necessary resources in line with these studies,
- We undertake to implement these principles by accepting an approach focused on client satisfaction as our main principle.